
Northwestern University
Skills you'll gain: Data-Driven Decision-Making, Strategic Sourcing, Operations, Operational Analysis, Organizational Strategy, Operations Management, Procurement, Business Operations, Capacity Planning, Supply Chain, Competitive Analysis, Asset Management, Supply Management, Strategic Decision-Making, Business Strategy, Business Metrics, Supplier Relationship Management, Investment Management, Capacity Management, Planning
★ 4.6 (264) · Mixed · Course · 1 - 3 Months

IESE Business School
Skills you'll gain: Operations Management, Process Improvement, Performance Improvement, Process Improvement and Optimization, Process Design, Process Analysis, Operations, Business Process Improvement, Administration, Inventory Management, Process Management, Business Operations, Operational Analysis, Organizational Strategy, Operational Efficiency, Operational Performance Management, Workflow Management, Strategic Decision-Making, Inventory Control, Capacity Management
★ 4.7 (52) · Intermediate · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Root Cause Analysis, Resource Allocation, Operations Management, Operational Analysis, Problem Management, Operations, Resource Management, Coordinating, Budget Management, Project Coordination, Corrective and Preventive Action (CAPA), Milestones (Project Management), Cost Management, Operational Performance Management, Project Planning, Operational Efficiency, Project Schedules, Microsoft Copilot, Process Analysis, Budgeting
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Operations Research, Operational Efficiency, Transportation Operations, Business Operations, Resource Utilization, Operations, Process Optimization, Scheduling, Operations Management, Operational Performance Management, Resource Allocation, Project Schedules, Transportation, Supply Chain, and Logistics, Analytical Skills, Resource Planning, Logistics Management, Timelines, Logistics, Finance, Research
★ 5 (12) · Mixed · Course · 1 - 3 Months

Kennesaw State University
Skills you'll gain: Customer Service, Service Recovery, Service Design, Personalized Service, Hospitality Services, Brand Loyalty, Customer experience improvement, Loyalty Programs, Customer Relationship Building, Customer experience strategy (CX), Service Management, Trustworthiness, Service Improvement, Customer Engagement, Customer Advocacy, Operations Management, Operational Excellence, Customer Analysis, Reliability, Patient-centered Care
Mixed · Course · 1 - 4 Weeks

University of Alaska Fairbanks
Skills you'll gain: Record Keeping, Concept Of Operations, Transportation Operations, Live Streaming, Videography, Real Time Data, Human Factors
Intermediate · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Responsible AI, Customer Service, AI Personalization, AI Enablement, AI Integrations, Customer experience improvement, Customer Communications Management, Service Level, Interpersonal Communications, Service Design, Personalized Service, Customer Support, Customer experience strategy (CX), Decision Intelligence, Customer Engagement, Service Level Agreement, Decision Making, Workflow Management, Problem Solving, Data Analysis
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Token Optimization, Generative AI, Model Optimization, Prompt Engineering, Large Language Modeling, Cloud Deployment, Retrieval-Augmented Generation, System Monitoring, Amazon Web Services, Performance Tuning, Amazon CloudWatch, Scalability, Cloud Computing, Serverless Computing, Artificial Intelligence and Machine Learning (AI/ML), Artificial Intelligence, Software Development, Natural Language Processing, Machine Learning
Advanced · Course · 1 - 3 Months

Microsoft
Skills you'll gain: Service Level, Service Level Agreement, Operations, Operational Efficiency, Service Management, Operations Management, Operational Analysis, Customer experience improvement, Process Optimization, Data Entry, Performance Analysis, Performance Measurement, Data Validation, Business Metrics, Customer Relationship Management, Data Quality, Workflow Management, Data Processing, Data Management, Data Analysis
Beginner · Course · 1 - 3 Months

Skills you'll gain: Capacity Planning, Operations Management, Operations, Business Operations, Supply Chain Planning, Business Management, Resource Planning, Quality Management, Organizational Structure, Business Planning, Production Management, Demand Planning, Production Schedule, Supply Chain, Organizational Effectiveness, Scheduling, Quality Improvement, Workforce Management, Process Management, Product Quality (QA/QC)
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Beginner · Course

Microsoft
Skills you'll gain: Constructive Feedback, Customer Service, Service Level, Team Performance Management, Service Management, Team Oriented, Customer Support, Management Reporting, Customer experience improvement, Service Improvement, Team Building, Performance Reporting, Business Reporting, Team Management, Customer Success Management, Employee Onboarding, Peer Review, Drive Engagement, Data Analysis, Business Communication
Beginner · Course · 1 - 3 Months